Complex Care

Those requiring complex care often have significant and ongoing health needs due to chronic illnesses, disabilities, or recovery from hospital treatments. Traditionally, many assume that such intricate medical care can only be delivered in a hospital or care home environment.

However, an increasing number of families are opting for complex care to be provided in the comfort and familiarity of their own homes. This is made possible through specialist care providers who employ skilled care professionals trained to manage various complex medical conditions.

Complex Care
Who delivers Complex Care? Complex Care Funding Complex Care at Home Physical Disability Service Case Management Learning Disabilities End of Life Care
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Who delivers Complex Care?

The NHS serves as the primary provider of complex care. While a significant portion of this care is delivered in hospitals, it is also offered through various other means:

In the individual’s home: The NHS may directly provide care or fund a third-party partner or organization to deliver services based on an assessed need.

In a nursing home: Care is provided in either a nursing home funded by the local authority or a privately operated facility.

In a third-party facility: Care is arranged and funded by the NHS at facilities managed by external partners.

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Complex Care Funding

Healthcare in the UK is provided free at the point of delivery. If you have a recognised healthcare need and are receiving care in your own home, you may qualify for NHS Continuing Healthcare funding, which is managed and financed by your local Integrated Care Board (ICB).

To explore your eligibility, you should consult your GP, who can carry out an initial assessment and refer your case to the ICB. Following this, a full assessment will be conducted by a multidisciplinary team of healthcare professionals to evaluate the complexity of your needs.

Unfortunately, some specialist conditions, such as dementia, are not automatically classified as healthcare needs on their own, meaning dementia care is not always covered by NHS Continuing Healthcare. However, it is still worthwhile to check, as securing this funding can significantly reduce or even fully cover care costs.

If funding is approved, keep in mind that the ICB reviews it annually. Should your needs decrease due to receiving high-quality care, there is a risk that funding may be withdrawn, requiring you to cover the full cost of your care.

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Complex Care at Home

Our home care services allow individuals to transition from hospital or institutional settings to receive personalised, person-centered care designed to meet their unique needs. This flexible, high-quality support empowers individuals to stay at home while maintaining independence and leading a fulfilling life.

We recognise that managing complex health conditions requires specialised care and support. Our experienced nurses and carers are highly trained, and if additional training is required to meet specific needs, we ensure they are fully equipped. Before joining the care team, clients have the opportunity to meet and approve the nurses and carers, ensuring they possess the right skills and are a good fit for the team.

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Physical Disability service

Higher Healthcare delivers comprehensive, compassionate support for individuals living with physical disabilities.

Recognising that every individual has unique needs and preferences, we are dedicated to offering personalized care tailored to those specific requirements.

Our flexible, high-quality services enable individuals to remain in the comfort of their own homes while maintaining their independence and enjoying a fulfilling life. We empower clients to take charge of their care, make informed choices, access local resources, and stay actively involved in their communities whenever possible.

As a trusted provider, we are dedicated to delivering exceptional care for those with physical disabilities. Beyond providing care, we offer guidance and advice to help individuals and their families navigate challenges and manage expectations. Our support extends not only to our clients but also to their families, ensuring everyone feels supported throughout their journey.

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Case management

We support children, young people, and adults in leading independent and fulfilling lives.

Higher Healthcare Care collaborates with Case Managers, Insurance Companies, and families managing Personal Health Budgets to recruit, train, and provide Nurses and Carers to deliver home-based care for children, young people, and adults.

As specialists in recruitment and training within the care sector, we prioritise matching the clinical expertise and personal attributes of our care team to meet each individual client’s unique needs.

We recognise that some conditions require specialised and more complex care. For individuals with complex health needs, our skilled nurses and carers are fully trained. If additional training is required to address specific needs, we ensure our staff receive all necessary supplementary training.

For clients with Personal Health Budgets, we also offer specialised training for your own staff. Courses such as First Aid, Medication Administration, Basic Life Support (BLS), Manual Handling, Tracheostomy Care, Ventilation Support, Epilepsy Management, Cerebral Palsy Care, and PEG, NG, and JG feeding are available.

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Learning Disabilities

Higher Healthcare offers compassionate and comprehensive support for individuals with learning disabilities. Our service focuses on enhancing quality of life and fostering independence, rather than just managing day-to-day care tasks. We aim to help individuals feel secure, engaged, build skills, and participate fully in their local communities.

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End of Life Care

End of Life Care, also referred to as palliative care, focuses on managing pain and other physical symptoms associated with terminal or complex illnesses.

For individuals facing complex or terminal conditions, managing symptoms is often a crucial part of care. We are typically involved early on to assist with medication, provide practical support, and sometimes help with mobility and activities, ensuring individuals can live well at home for as long as possible. We recognise that this is a deeply emotional time for all involved, which is why we make a special effort to understand the needs of both the individual and their loved ones.

Our team of nurses and enhanced care support workers provides both comfort and clinical care, tailoring each care plan to meet the unique needs of the individual. We collaborate closely with families and other healthcare professionals to ensure continuous, compassionate support during this challenging period.

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Ellie

Absolutely amazing. We were in urgent need for care for a family member and Higher Healthcare could not have been more amazing. From how kind and understanding they have been to how quickly they helped us. I couldn’t recommend them enough, they have been so good. Thank you!

Ellie, Client
Tony

On behalf of myself and my sister, I would like to express my gratitude to Jay and his team for their efforts in organising care for our mother. Jay has been a godsend and has reassured us every step of the way with no question we may of had unanswered usually within minutes. Our carer (Ann) has been fantastic and her calm and caring nature has been incredible for mum totally putting our minds at ease.

Tony, Client
Tayla,

Excellent communication from the team. My queries were answered really quickly and dealt with professionally and efficiently. The care staff sent are incredibly knowledgeable, punctual and caring. If you’re looking for care needs then I would definitely recommend Higher Healthcare as I have to others.

Tayla,, Client
Barry*

Higher Healthcare has proven very diligent and helpful in providing daily in-house care for my elderly mother. They have taken great pains to try and match the carers with my mum, taking into account her various needs and requirements. Also, they are readily contactable at any time of the day or night for any queries or additional assistance the family may require. The company fully engages with the family from the outset to provide a very professional level of care. I would highly recommend Higher Healthcare to anyone seeking to provide care for a member of their family.

Barry*, Client
Richard*

I would highly recommend using Higher Healthcare for live in care. After using another provider, who were not very good at all!! It was such a relief finding a care provider that really go above and beyond. Mum is the happiest she has been in months and both Sarah and Jay have been there every step of the way, do they ever sleep! Thank you!

Richard*,
Alice*

Jay and Sarah are very professional and have supplied the perfect afternoon carer for our 96yr old dad.

Alice*, Client
Ted

Following my centenarian mother’s fall and surgery for a broken hip it became sine qua non that further round-the-clock care had become an imperative. My mother’s needs had altered irrevocably as it was now clear she would not be able to walk again and although she already has daytime carers I needed to hurriedly find a carer agency to provide overnight cover at short notice. Fortunately Higher Healthcare was able to fill the breach and everything was arranged post haste. As it has turned out the carer has shown herself to be highly competent and invested in my mother’s wellbeing. My brother and I are grateful to Higher Healthcare for their exemplary service and to the carer for her dedication to looking after elderly mother.

Ted, Client
Ms CF

I’ve had live-in care provided by Higher Healthcare for a few months now. Having recently had bad experiences with other companies I was apprehensive at first, however, Higher Healthcare were very reassuring and stressed to me that they would find the right carer and provide me with the appropriate support. The managers visited me at home, really listened and understood what I needed. Nothing has been too much bother and they are always readily contactable with any queries or concerns. I get on so well with my two carers and both are very competent, providing safe and effective care. I’m happier and less stressed than I’ve felt in quite some time.

Ms CF, Client
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Complex Care provider

Whether you need expert, in-home care or you’re worried about a loved one, we’re here for you. We’re a home care company in the UK that takes pride in transforming lives. So when you reach out, you’ll always receive a warm welcome and a respectful approach.

 

We want to let you do most of the talking; we’ll do most of the listening. Why? Well, this isn’t about us. When you reach out to Higher Healthcare, you’re in control of the care services you receive.

 

Our priorities are your independence, well-being, and safety. Tell us what you need from us, and we’ll tell you how we can help.

 

We’re not just home care professionals; we’re also real people who love to build relationships with the people we help. Call us today for a no-obligation, no-pressure chat.

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