ADVISE ON PRIVACY

The dedication of Higher Healthcare to Privacy

Higher Healthcare is committed to safeguarding your personal information and respects your right to privacy. The General Data Protection Regulations, which went into effect on May 25, 2018, shall be completely complied with by us.

This privacy notice’s goal

This privacy notice will explain how we handle the personal information you disclose to us offline throughout the course of doing business with you or when you visit our website. Also, it informs you of your legal protections and rights to privacy

We do not deliberately collect information about children, and neither this website nor our commercial operations in general are intended for children.

To fully understand how and why we are using your data, it is crucial that you read this privacy notice as well as any other privacy notices or fair processing notices we may provide on specific occasions when we are collecting or processing personal data about you. The purpose of this privacy notice is to supplement the existing notices; it is not meant to replace them.

Controller

Your personal data is controlled and handled by Higher Healthcare Limited (collectively referred to as “COMPANY”, “we”, “us” or “our” in this privacy notice ).

Contact information

We can be reached at:

Legal entity’s full name: Higher Healthcare Ltd

Informational email: infohigherhc.co.uk

Postal Address: Oaks House, 16-22 West Street, Epsom, Surrey, KT18 7RG

You have the right to file a complaint at any time with the UK’s supervisory body for data privacy, the Information Commissioner’s Office (ICO) ( www.ico.org.uk). We request that you inform let us of any  issues as soon as possible because we can typically resolve it swiftly in accordance with our complaints system. But, we would like the opportunity to address any issues before you notify the ICO, so please get in touch with us first

Modifications to the privacy notice and your need to notify us of them

Modifications to the privacy notice and your need to notify us of them

It is crucial that the personal information we have on you is accurate and up to date. If your personal information changes throughout your partnership with us, kindly let us know.

External Links

Although it is rare, our website may contain links to third-party websites, plug-ins, and programmes. Nonetheless, we occasionally offer connections to suggested vendors, such as those for nursing uniforms and payment portals. It’s possible for third parties to gather or share information about you if you click on those links or enable those connections. These third-party websites are not under our control, and their privacy policies are not our responsibility. We advise reading the privacy policies of any website you visit after leaving ours.

The information we have about you

Any information that can be used to identify an individual is referred to as personal data or personal information. It excludes information in which the identity has been obscured (anonymous data).

We may gather, use, shop, and transfer the following categories of personal information about you.

Services For Recruitment 

First name, maiden name, last name, title, and perhaps date of birth and gender are all examples of identity data.

Billing address, business address, email, and phone numbers are all examples of contact information.

According on the nature of the services we are delivering to you, Financial Data may include comprise invoice information and other pertinent financial data.

Transaction Data consists of information regarding payments made to and received from you as well as other specifics about the services you have purchased from us.

Candidate Commissioning 

Identification and Contact Information must be submitted both during the whole application procedure and as part of your online registration to get started.

Right to Work documentation proving your eligibility to work legally in the UK.

Professional Behaviour 

Experience at Work Information about your competencies, skills, experience, and education can be found in your CV or resume, past career history, educational background, third-party references, and more particular areas of experience in specialised nursing skill areas.

Information about your relatives in case of emergency

Reference Information

Your bank account information is included in the financial information so we can process any payments to you.

If you are working through a limited firm, provide company information.

Occupational Health Information – As part of the registration process, we conduct a limited health questionnaire to determine your eligibility to provide nursing services. This questionnaire asks you about your likelihood of contracting Ebola and tuberculosis, as well as other questions about your immunological status. If it is appropriate to provide us a fitness to work certificate, a specialist medical company will evaluate the data from the questionnaire and make that determination. Any certificate of fitness to work is good for 12 months. You will then be required to complete an update form and return it to them in order to renew your fitness to work certification. Information is typically supplied to us to aid in that process, and we then pass it along to the evaluation firm. Our screening personnel will be the only ones to keep any copies. Please let us know whether you would want to send the information directly to the medical assessment business so we can make the necessary arrangements.

DOCUMENTS USED IN THE SELECTION PROCESS

1. DBS Certificate to verify the presence of a criminal record
2. Identification documentation includes a utility bill, a copy of a passport, and a bank statement.
3. Right to Work – Passport photocopy
4. a photograph used to create ID badges
5. Corporate Information is utilised to confirm any company’s legitimacy.

COLLECTION OF GENERAL DATA

Your preferences for getting marketing from us and our third parties as well as your communication preferences are included in the Marketing and Communications Data (where applicable).

Also, for whatever purpose, we collect, use, and distribute aggregated data, such as demographic or statistical information. As it does not directly or indirectly expose your identify, aggregate data—which may be derived from your personal data—is not legally regarded as personal information. For instance, we may combine your Usage Data to determine the proportion of users who visit a particular website feature. However if we combine or link aggregated data with your personal information in a way that makes it possible to identify you directly or indirectly, we recognise the combined information as personal information and will use it in line with this privacy notice.

We do not collect any Special Categories of Personal Data on you, except from the data gathered from applicants as part of the fitness to work process (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

It is regular procedure for us to do a DBS check in connection with healthcare jobs. We will keep a copy of your most recent DBS certificate on file because we frequently need to show it to clients. The only people who have access to the DBS certificate’s supporting documents are our specialised screening teams. We will begin that process using the information you gave upon registration, such as your name and address, but we will need more information from you to finish it (such as historical address information). Only the individuals participating in our screening procedures will keep any such additional information.

If you do not give personal information

In cases where we are required by law or by the terms of a contract we have with you to collect personal data, and you refuse to supply that data when requested, we might not be able to carry out the contract we currently have with you or are attempting to enter into with you (for example, to provide you with goods or services). In this situation, we might need to cancel a product or service you have with us, but we’ll let you know right away if that’s the case.

How are your private information collected?

We utilise a variety of techniques to get information from and about you, including Direct exchanges.

By completing forms or contacting with us by mail, phone, email, or another method, you may provide us with your identity, contact information, marketing information, financial information, and, if applicable, work experience information. This includes any private information you volunteer when you:

1. Engage us as a possible employer to help with your hiring needs.
2. request that we find employment options for you as a candidate;
3. enquire about receiving marketing materials; or Please comment on our work.
4. technology or encounters that are automated.

We may automatically gather Technical Data about your device, browsing actions, and habits when you engage with our website. We use cookies and other similar technologies to gather this personal data.

Outsiders or publicly accessible sources

As listed below, we might get personal information about you from different third parties.

1. Client Information – In conjunction with the recruitment proposal, clients may give us some personal information relating to candidates.
2. Referee Information – Referees may be provided by third parties, either directly from you as part of your application for employment or from referrals from third parties.
3. Third Party Market Research Information – On occasion, we may enlist the aid of outside firms in the course of our search.
4. Networking websites, social media and search engine searches.
5. Identification and contact information from sources that are publicly accessible, such as Companies House and credit bureaus; and Third-party websites to confirm your criminal history as requested by our clients.

How we use your private information

We will only use your personal information if it is legal for us to do so. We will most frequently utilise your personal information in the following situations:

Where we must carry out the terms of the agreement we’re about to or have with you.

When your interests and basic rights do not supersede our legitimate interests (or those of a third party) and it is essential to protect such interests.

Where we must adhere to a legal or regulatory requirement.

When we use your personal data for our legitimate interests, we make sure we weigh all of the potential effects—both good and bad—on you and your rights. We don’t utilise your personal information for things where the impact on you would be greater than our interests (unless we have your consent or are otherwise required or permitted to by law). This is especially true for our recruiting firm, as we need to communicate data with each other as well as keep some historical data on hand in order to help both our clients and candidates in the recruitment process. By contacting us, you can learn more about how we weigh our legitimate interests against any potential effects on you with regard to particular activities.

Contract performance refers to using your data to carry out a contract to which you are a party or to take action at your request prior to entering into a contract.

Contract performance refers to using your data to carry out a contract to which you are a party or to take action at your request prior to entering into a contract.

With the exception of sending you email-based direct marketing communications, we generally do not use consent as a legal foundation for processing your personal data. You have the option to revoke your marketing permission at any moment by getting in touch with us.

Marketing

Whenever we run any marketing campaigns, we will always ask for your permission in advance. You will always have the option to opt out of receiving future communications, or you may do so whenever you want by getting in touch with us.

External marketing

Your personal information is not presently shared for marketing reasons with any businesses outside the Higher Healthcare group. If we were to do so, we would first obtain your clear consent.

Cookies

You can configure your browser to inform you when websites access or set cookies, or to reject all or some browser cookies. Please be aware that some portions of our website may become inaccessible or malfunction if you disable or reject cookies. Please get in touch with us if you want additional details about the cookies we use.

A change in direction

Within professional reason your personal data will only be used for the reason this information was collected.

Unless we reasonably believe that we need to use your personal data for another reason that is compatible with the original purpose, we will only use it for those purposes for which we collected it. Please get in touch with us if you’d like further information about how the processing for the new purpose is consistent with the original purpose.

If we need to use your personal information for a different reason, we will let you know and explain the legal justification for doing so.

Please take note that, when necessary or permitted by law, we may process your personal data without your knowledge or consent and in accordance with the aforementioned guidelines.

Disclosures of your private information

For the reasons indicated in paragraph 3 above, we could be required to disclose your personal information to the parties listed below.

Internal Outsiders

Although we will only share your basic information with other group companies that are involved in our recruitment business if we believe it will be helpful in a recruitment or employment opportunity, recruitment – candidate personal information will only be shared with those who work within our recruitment business.

1. Higher Healthcare Limited – In specifically, we give Higher Healthcare, a group company, access to all nursing candidate information on our database so that it can identify nurses for positions inside its own healthcare business.
2. Finance and Payroll – Anybody participating with specific administrative tasks, such billing and payroll, will have access to any personal data.

Customers or potential employers, if your personal information is being provided as part of a recruitment procedure. Prior to submitting your personal information, we will always get your approval.

As mentioned above, as part of the Fitness to Work certification process, we do exchange information submitted by a Candidate with a specialised agency.

In any situation, we will make sure that the transfer of data is limited or controlled appropriately given the nature of our appointment.

Third parties that we may decide to sell, transfer, or combine our assets or some portions of our business with. As an alternative, we can try to buy or combine with other companies. In the event that our company changes hands, the new owners may continue to use your personal information in the manner described in this privacy notice.

All third parties must adhere to the law and respect the security of your personal data, as required by us. We only permit our third-party service providers to process your personal data for those reasons and in line with our instructions. We do not authorise them to use your personal data for their own purposes.

Worldwide transfers

We rarely send your personal information outside of the European Economic Area (EEA).

But, we do operate in several nations outside of the EEA, and should any of our clients in such jurisdictions have a need for our services, we would be happy to speak with them about it. If so, we might have to transmit your data outside of the European Economic Area (EEA).

In this situation, we will make sure that your personal information is safeguarded by requiring that all of our group companies process personal information in accordance with the same set of guidelines. “Binding corporate rules” are what we refer to as in this context. See European Commission: Binding Corporate Rules for further information.

We make sure your personal information is given a comparable level of protection whenever we move it outside of the EEA by putting at least one of the following security measures in place:

When we work with particular service providers, we could use particular contracts that have been approved by the European Commission and offer personal data with the same level of protection as in Europe. See European Commission: Model contracts for the transfer of personal data to third countries for further information.

Where we utilise providers situated in the US, we may transfer data to them if they are part of the Privacy Shield which compels them to give equivalent protection to personal data exchanged between the Europe and the US. See European Commission: EU-US Privacy Shield for further information.

If you would like more information about the exact method we use to transfer your personal data outside of the EU, please get in touch with us.

Data protection

We have put in place the necessary security measures to guard against the unintentional loss, alteration, disclosure, or use of your personal information. Additionally, we only allow employees, agents, contractors, and other third parties who have a business need to know access to your personal information. They have a confidentiality obligation and will only act in accordance with our instructions while processing your personal data.

When we are legally obligated to do so, we will notify you and any relevant regulator of a breach and will have procedures in place to deal with any suspected personal data breach.

Retaining Data: How long will my personal information be used?

Your personal information will only be kept by us for as long as is necessary to fulfil the reasons for which it was originally obtained, including to meet any reporting or legal obligations.

The quantity, nature, and sensitivity of the data, the risk of harm from unauthorised use or disclosure, the purposes for which we process the data, including whether those purposes can be met without the use of the data, and the applicable legal requirements are all taken into account when determining the appropriate retention period for personal data. With relation to our recruiting business, we will also take into account how involved we have been with you as part of our recruitment services (such as when we last discussed roles with you, set up interviews for you, or gave you a job offer).

You can request a copy of our retention policy, which contains specifics on retention periods for various parts of your personal data, by contacting us.

Legal rights you have

You may be entitled to various protections under data protection regulations with regard to your personal information.

You are entitled to:

demand access to your personal information (commonly known as a “data subject access request”). This gives you the chance to request a copy of the personal information we currently have on file for you and confirm its accuracy.

Request an update to the personal information we currently have about you. This gives you the opportunity to change any incomplete or erroneous data we may have about you, albeit we may need to confirm the veracity of any updated information you offer.

Request that your personal data be deleted. This gives you the option to request that we stop processing personal data if there is no compelling reason to do so. Also, you have the right to request that we destroy your personal data in cases where you have successfully exercised your right to object to processing (see below), in which we may have handled your data improperly, or in which we are compelled to do so by local law. However, please be aware that there are some circumstances in which we may not always be able to honour your request for erasure. If this is the case, we will let you know at the time of your request.

If we are processing your personal data based on our (or a third party’s) legitimate interests and there is something about your circumstances that makes you want to object to processing on this ground because you feel it affects your basic rights and freedoms, you may do so. In cases where we are using your personal data for direct marketing, you also have the right to object. In some situations, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request a restriction on how your personal data is processed. This gives you the option to request that we halt processing your personal data in the following circumstances: (a) if you want us to confirm the data’s accuracy; (b) if our use of the data is unlawful but you do not want us to delete it; (c) if you need us to keep the data even if we no longer need it because you need it to establish, exercise, or defend legal claims; or (d) if you object to our use of the data but we need to determine whether we ask for your personal data to be transferred to you or to a third party. Your personal information will be delivered to you, or a specified third party, in a structured, generally accepted, machine-readable manner. Keep in mind that this privilege only applies to automated information that we utilised with your prior consent or to carry out a contract with you.

You can revoke your consent at any moment if we are using it to process your personal data. But, the processing that was done before you withdrew your consent will still be legal. We might not be able to offer you some products or services if you remove your consent. If this is the case, we will let you know when you withdraw your consent.

Please get in touch with us if you want to exercise any of the rights listed above.

There is typically no cost

You won’t be charged a price to view your personal information (or to exercise any of the other rights). But, if your request is obviously baseless, repeated, or unreasonable, we may charge a reasonable price. In some situations, we may also decline to abide with your request.

What you would need to provide

In order to verify your identity and establish that you have the right to access your personal data, we might need to ask you for certain information (or to exercise any of your other rights). This is a security safeguard to make sure that personal information is not given to someone who shouldn’t have access to it. In order to respond to your request more quickly, we might possibly get in touch with you and ask you for more details.

The deadline for responses

We make an effort to respond to all valid inquiries within a month. Occasionally, if your request is exceptionally complicated or you have made several requests, it can take us more than a month. In this scenario, we’ll let you know and keep you informed.